Tuesday, 2 August 2011

Nintendo Genuinely Sorry for Price Cut

While I may have talked at length about Nintendo's Price cut and following Ambassador program for early adopters. Giant Bomb's Patrick Klepek has an interesting piece in which he's translated a message from Nintendo President Satoru Iwata to Nintendo Fans.

To Those Customers Who Bought A Nintendo 3DS Before The Price Change

Greetings, everyone. This is Satoru Iwata from Nintendo.

Thank you very much for purchasing a Nintendo 3DS.

We have just announced a price drop for the Nintendo 3DS system effective on August 11 [August 12 in North America].

In the past, there have been price drops for video game systems some time after their release in order to broaden the user base further. However, never before has Nintendo chosen to issue such a dramatic price drop less than 6 months after a system release.

We are all too keenly aware that those of you who supported us by purchasing the 3DS in the beginning may feel betrayed and criticize this decision.

This unprecedented timing for a price cut is because the situation has changed greatly since we originally launched the 3DS. We decided it was necessary to take this drastic step in order to ensure that large numbers of users will continue to enjoy the 3DS in the future.

If the software creators and those on the retail side are not confident that the Nintendo 3DS is a worthy successor to the DS and will achieve a similarly broad (user) base, it will be impossible for the 3DS to gain popularity, acquire a wide range of software, and eventually create the product cycle necessary for everyone to be satisfied with the system.

Those customers who purchased the 3DS at the very beginning are extremely important to us. We know that there is nothing we can do to completely make up for the feeling that you are being punished for buying the system early. Still, we would like to offer the following as a sign of our appreciation to you.

[3DS Ambassador program details]

We feel a strong responsibility to develop the 3DS as a platform -- to ensure that, in the end, everyone is satisfied; we will make every effort to do so.

Additionally, we know everyone is waiting for Super Mario 3D Land and Mario Kart 7. They are scheduled for release in November and December, respectively, so we ask for your patience until then.

Thank you again, and we look forward to your continued support.

Nintendo of Europe also released a similar message, though not attributed to any one person in the company

Having read this, it's really refreshing to see a big company like Nintendo reach out and actually act like human beings. In contrast to Sony who, after the disastrous PSN failure, almost felt reluctant to do anything and I also got a feeling that they felt we should be thanking them for their comparatively lack luster welcome back program. While Sony gave out 2 games which some people might already have, Nintendo went out and announced 20 games for free, 10 of which won't be available to anyone else! Admittedly these games are all essentially ROM dumps but it's still much better than Sony.

I have to say that I found it surprising that Nintendo is doing this at all. When compared to Sony, a price drop is nothing to a month without any online infrastructure, and what Nintendo is offering as an apology is so much better. Not only a human sounding message but a whole heap of free stuff too.

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