Friday, 26 August 2011

Gamestop Compensating Deus Ex Customers

After Wednesday's troubles, in which US based retailer Gamestop managed to look like a corporation made out of pure evil and darkness. It seems that someone at PR realised that pulling Onlive codes and then pulling the PC version all together might make them look bad.

Joystiq reports that it seems that some sense has come to someone at Gamestop, because they recently sent out an email to Gamestop associates saying that purchasers of Deus Ex: Human Revolution will get a $50 gift card and a buy 2 get 1 free pre owned purchase.

"Dear GameStop customer,

Earlier this week, GameStop removed a competitor's coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor's offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from and present it to a Game Advisor.

Paul Raines
CEO, GameStop"

It's good to see some compensation for what Gamestop did. It was a complete and utter PR disaster for them when they were more concerned with not helping a competitor than making sure they were giving customers what they bought. They've probably done more damage from their actions than any Onlive coupon could have done, but it's good to see they've at least realised this error and are making up for it.

No comments:

Post a Comment